FAQ’S

COVID-19 UPDATE:  Due to fluid changes and conditions surrounding the COVID-19 pandemic, orders may take up to 5-7 business days to process and ship

Please carefully check your shipping address before you submit your order.  We are not responsible if you use an incorrect shipping address.  If an order is returned for this reason, you will need to pay additional shipping charges to RE-deliver to the correct address.

Because Gesonde’s products are all-natural, they are sensitive to changes in temperature. Our butters are not formulated using any synthetic stabilizers or with preservatives, therefore some melting or softening of the product may occur during transit in very warm weather.  Unfortunately, this is a naturally occurring reaction to heat and we have no control over conditions during transit, delivery, or how long your product sits in warm mailboxes or at your door.  Fortunately, the quality and healing properties of our products are not affected by melting.  If melting does occur, return the product back to solid by stirring and placing in the refrigerator.   Remove and enjoy!

TIP:  YOU MAY ALSO USE PRODUCT IN A MELTED STATE.

Gesonde does not use water in our products, therefore we are able to keep our products free from synthetic preservatives.  Our antioxidant-rich butters are formulated to combat the oxidation and rancidity process that naturally occurs with butters and oils.  We also purchase our raw materials from reputable companies that turn their products over frequently and do not have them sitting on a shelf for extended periods of time.

Proper storage of your product will also help to extend the shelf life your product.  Repeated exposure to light, air, and contamination from repeatedly scooping the product with your fingers will eventually cause natural ingredients to break down.  The best environment to store your product is in a dark, non-humid, cool room.

Our goal is to deliver a product that is fresh and a fresh product that is natural!!  Therefore, we make our products on demand as needed to provide the freshest product possible.  It is recommended that you use your product(s) within 6 months.

We use both fragrance and essential oils to scent our products (except for Cocoa Shea, which is naturally scented).  Unless specified, avoid using product on face if this, among other areas of the body, is a delicate and sensitive area for you.  If unsure, we recommend performing a patch test first.

Shea and mango butters are comprised of many different fatty acids, each having their own unique melting point AND their own unique temperature at which it solidifies again.  When these butters melt and then cool too slowly, the fats that are molecularly similar are attracted to each other and MAY cause little fat grains in the product.  The quality of your butter has not been compromised!!  The grains will melt upon contact with your skin.  HOW TO RESOLVE THE ISSUE:  melt your product, stir and place in freezer for about 30 minutes, remove from freezer and enjoy!  TIP:  YOU MAY ALSO USE PRODUCT IN A MELTED STATE.

THE BUTTERS

SHEA BUTTER:  contains essential fatty acids and vitamins A, D, E, and F that provide antioxidants and assist with UV ray protection.  Has anti-aging and healing properties.  Renowned for its skin softening and moisture retaining ability. Reduces the appearance of fine lines and wrinkles, scars and blemishes, and prevents stretch marks.  Dry skin relief.  Non-comedogenic.

COCOA BUTTER:  Cocoa butter is an emollient, which means that it helps to soothe, soften and protect delicate skin tissue.  Excellent for treating burns, wounds, rashes, and infected skin because it naturally helps to heal and hydrate deep skin tissue while offering plenty of antioxidants to boost immunity and quicker healing.  Reduce stretch marks and scars.  The intense combination of fatty acids and powerful antioxidants makes cocoa butter the perfect antidote to inflammation.

MANGO BUTTER:  Rich in antioxidants and emollients as well as vitamins A, C, and E, used to soften and moisturize rough, dry skin.  Promotes youthful appearance, firms the skin, repairs the skin.  It helps in controlling inflammation on the skin triggered by eczema, dermatitis, psoriasis, and rosacea among other common conditions.  Assist with UV ray protection.  Diminish the appearance of scars and speeds wound healing.  Non-comedogenic.

THE OILS

COCONUT OIL:  Repairs skin and gives it a healthy glow.  Retains moisture content of skin.  Protects skin from microbial infections.

AVOCADO OIL:  An emollient, highly penetrating oil, rich in essential and trace minerals and vitamin A, B, D, and E.  A nourishing oil that is best suited for very dry, mature, irritated, or sun-damaged skin.

SWEET ALMOND:  This oil contains high levels of fatty acids is known to heal superficial skin burns, treat eczema and psoriasis, boost collagen production, keeps skin supple and hydrated, and it also protects against potential damage caused by the harmful UV rays. It is an excellent moisturizer for all skin types. .

JOJOBA OIL:  Is a wax that resembles the skin’s natural sebum and is rich in vitamin E. Good for all skin types.  Non-comedogenic. Helps sooth eczema and psoriasis. Highly moisturizing and especially good for sensitive, dry skin.

VITAMIN E:  Sometimes called the “skin vitamin”, it has excellent antioxidant, anti-inflammatory and skin healing properties, which make it a great natural remedy for various skin concerns. Assist with UV ray protection.  Diminish the appearance of scars and speeds wound healing.

TEA TREE OIL:  Has powerful anti-inflammatory, antiviral, and disinfectant compounds.  Treats acne, dry skin and eczema.  Effective wound healer.

CASTOR OIL:  A natural moisturizer that promotes wound healing, fights fungus, reduces acne, has impressive anti-inflammatory effects, and promotes healthy hair and scalp.

GRAPESEED OIL:  This versatile oil contains numerous essential fatty acids and is perfect for soothing away dryness and irritation.  Contains astringent qualities and good for oily skin.  Non-comedogenic.

NATURAL GLYCERIN: An emollient and humectant; softens and moisturizes the skin by drawing or trapping water in/on the skin making it appear less scaly or dry.